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上个月在论坛逛的时候看到个帖子http://www.moonbbs.com/thread-568175-1-1.html
于是屁颠屁颠的申请了张serve卡,然后这是我与客服的聊天记录。
Welcome to American Express Live Chat! The next available Customer Care Professional will be with you shortly.
For quality assurance, this chat may be recorded and monitored. For your security, please click “END CHAT X” to close this chat window before leaving your computer unattended or when chat is complete. Your estimated wait time is 0 minutes and 43 seconds.
You are now chatting with Pearl.
Pearl
Hi, Thank you for chatting with American Express
Pearl
May I have more details on your query, so I can assist you better
You
hello
Pearl
Hi
You
do you know american express serve card?
Pearl
I am sorry I did not understand your query
You
I want to add money in to my serve card and it shows me this detail
You
American Express® Credit Card Easily add money into your American Express Serve® Account with an American Express® credit card. Add up to $200 per day and $1,000 per month. Cash advance fees for credit card loads may apply; please check with your credit card issuer for details.
Pearl
Let me check your card account
You
sure
You
my question is about what is the cash advance fee from this transation
Pearl
There is no hidden fee involved
Pearl
The withdrawal limits are $750 per day, $2,000 per month. Note: This is a combined limit for the Master Accountholder and all Sub-Accountholders (for example: if a Master Accountholder withdraws $300, then the Sub-Accountholder can withdraw $450 that day).
You
so $200 per day for the serve card doesn't approach the limit of $750
Pearl
Let me confirm you want a temp or a permanent serve card
You
I don't know what's the different with those two
Pearl
please click here
Pearl
To get more info
Pearl
You can check this while I am on chat with you
You
I already have a serve card
Pearl
Oh okay
Pearl
You have two serve cards, Temp and permanent
You
it seems like the website doesn't tell the infor about temp and permanent
Pearl
May I know what exactly you wish to know as you already have the serve card
You
my another question is, if I withdrawal the money from my American Express credit card account to Serve card account, in this transaction, do I get membership rewards?
Pearl
The membership rewards are only earned on eligible purchases
Pearl
This will not come under the eligible purchase
Pearl
hence you wont earn points
Pearl
Is there anything else I can assist you with today?
You
so.. what do you think the benefit of the serve card if it wont let me earn points?
Pearl
well, Serve is a reloadable prepaid Card which is offered as an alternative to a checking account and debit cards
Pearl
.Serve provides a safe and secure way to manage money
Pearl
and can be used worldwide for payment of goods and services at retailers and other Merchants where American Express Cards are accepted
You
sounds good, my last question is how to cancel the serve card LOL
Pearl
(Smile) To cancel you need to call its customer care
Pearl
At Toll-Free 800-954-0559 24 hours a day / 7 days a week
You
Alright, thank you very much :)
Pearl
It was a pleasure to assist you today, please click here to end this chat and take a brief survey.
Pearl
American Express would continuously strive to provide you with Excellent Customer Service. Bye and Take care (Smile)
You
yep, let me get a pen to write done the number for a moment
Pearl
Sure
Pearl
Please disconnect once done
是不是我往里面打钱的姿势有问题?不能直接用信用卡往里面Add钱,那要怎么往里面Add钱才能享受到信用卡的Benifit?
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