求助！ ebay 退货遇到不良卖家该怎么办？

淘艺有道 · 发表于 2015-3-20 08:30:36

本帖最后由淘艺有道于 2015-3-20 18:39 编辑

上周快报推荐的ipad air 2 deal，就在ebay上面买了，卖家叫digjungle，通过paypal付款的。后来没几天找到了更低的价格，就想着给cancel order，结果发现这个包裹不能取消必需收到货再退，没办法只好等着收货。收到货之后联系卖家退件，让对方提供return label，过了2天才告诉我要我自己花钱寄，忍了，去fedex shipping center寄了，我还把tracking # 发给卖家备份了。昨天收到确认邮件对方已经收到包裹，我就给卖家发了个message，让他们给我退款，过了半个多小时，对方回复是这样的“We have just checked the package and the box is empty, Did you shipped the empty box to us ?”我瞬间晕倒，怎么可能，我看着人家帮我打包的，然后被pick up的人取走的，包的特别好，里面还放了一堆泡沫什么的，这个卖家竟然说收到的是空的，这不是明摆着对方要坑我钱么！求助我该怎么办？ ebay不靠谱想找个客服的联系方式都没有，一堆一堆的自问自答文字，找了好久也找不到符合我的，售后比amazon差远了~ 求助大家帮忙，出出主意我该怎么做才能让对方给我退款啊~ 感激不尽~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
最新更新，卖家又回了我一条，无耻到一定程度了，明明他们监守自盗骗我说丢了，竟然还把责任往快递推！
“The box was sealed with the brown tape and and there is brown paper inside the box. There is no ipad or the ipad box in the box. Can you file the claim with Fedex for this ?”
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
更新消息如下：
“Again WE DID NOT GET THE IPAD IN THE BOX
Please check the shipping weight when we shipped the item to you the weight was 3LBS
However when you shipped the EMPTY BOX to us the weight is 1LBS instead of 3LBS.
We have got the empty box
Please ship the ipad to us in order to get the refund
else we would have to report you ”

无耻的卖家竟然还要report我！我寄的时候所有shipping center的人都看着ipad包起来的，他们是图省事写的1磅，但是有原始称重记录2.2磅他们怎么证明盒子是空的呢！

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
最新更新如下:
"We would have to report you to FBI if you do not send the ipad to us
PLEASE SEND THE IPAD TO US IN ORDER TO GET THE REFUND
WE HAVE GOT THE EMPTY BOX."

我直接就告诉他我也要报警呢~ 太好了咱们让警察来办~