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We are hiring! Please send your resume to career.us@ecmsglobal.com if you are interested. Thank you!

Employment Type: Part-Time (Might transfer to FT after probation period)

Location: City of Industry

Hours: Mon - Fri 9 am to 1:00 pm

Typical job responsibilities include:
*Answering client or customer questions about properly using or accessing a package or service.
*Assisting customer with their complaints and working to resolve their issues.
*Communicating with customers through various channels including emails and phones.Knowing our products inside and out so that you can answer questions.
*Keeping records of customer interactions, transactions, comments and complaints, report directly to KA Team.

We need you to:
*Maintain a positive, empathetic and professional attitude toward customers at all times.
*Respond promptly to customer inquiries.
*Communicate and coordinating with colleagues as necessary.
*Provide feedback on the efficiency of the customer service process.

Qualification:
*Bachelor’s degree or in the process of pursuing a Bachelor degree
*Well-developed verbal and written communication skills
*Good organizational skills, general knowledge of Microsoft Office computer programs and be effective multi-task