洛杉矶机场LAX招聘Personal Shopper

小_睿睿

LVMH旗下DFS公司现在招聘兼职/全职personal shopper.
有意者发resume + Cover Letter到 katherineyr.li@dfs.com

Position Title	file:///C:/Users/YL0005~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.pngPersonal Shopper
Reports  to	Team Lead, Personal Shopper / Client Services Manager
Location	LAX
Department	Client Services
Employment  Status	<< For Division use >>
Scheduled  Hours	<< For Division use >>	Pay Grade	DFS05
Purpose and Objective of Position *  (for posting)
The Personal  shopper is responsible for providing expert advice and delivering the highest  level of customized service possible to customers. By providing advanced  knowledge of products, services, and trends, the Personal Shopper becomes a  trusted consultant for an unparalleled shopping experience.
Essential Job Duties and Responsibilities
·          Build, develop and maintain positive rapport  and relationships with VIP clientele by establishing an insight and  understanding of their lifestyle, brand and merchandise preferences and  general likes/dislikes    ·          Present our products and services to the  clients by exercising in-depth knowledge of both the customer and the current  offerings so as to gain client’s confidence and trust    ·          Provide personalized attention and guidance in  regards to products and services that are particularly suited for the  client’s needs and desires – this implies committing to be the single point  of customer service before, during and after their visit    ·          Actively maintain regular communication with  VIP client base using a variety of communication methods to inform them on  new merchandise, events and promotions    ·          Assist in the coordination of private  viewings, functions, events and other ad-hoc services requested by members    ·          Establish and develop relationships with  external partners such as hotels, banks, travel agents, tourism boards in  order to acquire new High Value Clients    ·          Organize and participate in all in-store  Public Relations and related promotional activities    ·          Provide members with full concierge services,  which include transportation, merchandise deliveries, reservation handling  and others, some of which may be non-DFS related    ·          Assist the Client Services Manager in the  preparation of presentations and reports    ·          Actively promote the DFS brand and a strong  positive professional image at all times
Knowledge, Skills and Abilities  Required *  (for posting)
Educational    Requirements Secondary School Degree or High School Degree, preferably    specializing in hospitality or service related industry Work Experience Experience in retail, customer service, hospitality services    or luxury brand/boutique     Experience in serving VIP clients preferred Licenses/Certifications    required Critical knowledge    & Skills, including software applications, languages etc. Fluency in English, Chinese Mandarin    language, Japanese or Korean is a plus     Basic knowledge of computer    skills essential
Other Qualifications – Core  Competencies *  (for posting)
·          Pro-activeness, resourcefulness, self-motivated,  team-oriented and able to multi-task    ·          Pleasant looking with the highest level of  professionalism in both appearance and demeanor    ·          Passion for fashion and trends    ·          Innate ability to engage, sell and deliver  unparalleled customer service    ·          Patience, flexibility, tact, integrity, and  dependability    ·          Good social network    ·          Excellent problem-solving skills    ·          Able to work under pressure and react  positively to people-oriented situations    ·          Strong interpersonal skills and be able to  work well with people at various levels.    ·          Able to maintain a high degree of  confidentiality    ·          Must be able to have a flexible schedule as  required by the needs of the business    ·          Motivated and passionate to work in a luxury  environment    ·          Detailed orientated    ·          Highly-driven    ·          Possess an outgoing personality
Working Conditions/Environment *  (for posting )
·          Work on the shop floor in a luxury retail  environment    ·          Requires standing throughout working shift and  proactive interaction with members and customers    ·          Able to work flexible hours and shifts,  including weekends, nights and holidays as required by the needs of the  business    ·          Able to work overtime, as needed
Other Job Functions or  Accountabilities
·          Perform other duties as requested in a  diligent and conscientious manner
Key Contacts/Relationships  << For Division use >>
Internal External Client Relationship Management Department     Support Departments     Client Services Team     General Manager     Assistant General Managers     Product Sales Managers     Promotion Manager/Coordinator     Team Lead/Sales Associate             Customers     Strategic    Partners (Guides, Tour Conductors, Travel Agents, Drivers, Restaurants,    Airlines, Hotels, Banks, Clubs & Associations etc)     Vendors