纽约地区客服代表招聘

MiTy酱

Love Customer Service? Love Queens? Then You'll Love This Job!
BILINGUAL ENGLISH/MANDARIN
New Position for customerservice representative

About Us:

We provided the ultimate pre-paid debit card built around yourspecific financial needs in Asia and beyond. Whether you’re traveling for work,leisure or education,it is one of the most convenient andcost-efficient ways to reduce transaction fees — and receive cardbenefits — compared to similar payment solutions.

Job Description:

1.     Provencustomer service skills and the ability to resolve problems independently orescalate as needed to promote customer satisfaction

2.     Abilityto learn and understand technology to assist customers with self-service needs

3.     Utilizing personal skills to elevate customers’degree of satisfaction

4.      Displays passion, commitment and drive to deliver anexperience that improves our customers’ financial lives

5.      Applies strong critical thinking and problem-solving skillsto meet customers’ needs

6.      Strong organizational skills including the ability to managemultiple responsibilities, prioritize and delegate while delivering results

7.      Strong communication skills (including verbal, non-verbal,written and presentation) and active listening skills

8.      Availability to work weekends and/or extended hours asrequired to operate the business

Qualification:

1.      Customer orientation and ability to adapt/respond todifferent types of characters

2.      Prior experience servicing and delighting customers

3.      Experience in financial services and prior knowledge offinancial services industry, products and solutions

4.      Experiencein telecommunication industry or bank relating customer service is a plus

5.      Ability to multi-task, prioritize and manage timeeffectively

6.      Bilingual level Mandarin and English speakingpreferred

Working Site: Long Island City

Whenapplying for this position, please email your resume to: mchiu@ecardinc.com

Ecardis an equal opportunity employer. Wewill not discriminate and will take affirmative action measures to ensureagainst discrimination in employment, recruitment, advertisements foremployment, compensation, termination, upgrading, promotions, and otherconditions of employment against any employee or job applicant on the bases ofrace, color, gender, national origin, age, religion, creed, disability,veteran's status, ual orientation, gender identity or gender expression.