奢侈品闪购网站Reebonz招聘客服经理助理

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Reebonz是亚太地区最大的奢侈品闪购网站，为全球用户提供全新及二手时尚奢侈品买卖服务。 从2009成立于新加坡,至今已发展到澳洲, 新西兰，中国，香港，台湾，马来西亚，印尼，泰国，韩国等国家，并在新加坡和澳洲拥有多家线下旗舰店。 全站有数百国际知名品牌，拥有100%正品保证，我们目前已有四千万以上的全球会员群体，是最值得依赖及信任的奢侈品购物网站。

为更好的服务北美用户，Reebonz在洛杉矶新开以下职位（公司会帮有能力的员工sponsor H1B），欢迎有意应聘者把简历发到： eleven.li@reebonz.com

职位： 客服经理助理

工作地点：Pasadena, Los Angeles

主要职责
- 按照公司的客服规范和流程确保用户体验
- 协助公司其他部门和用户之间的沟通，帮助用户解决订单和物流等问题
- 调查和跟进用户的各种订单问题
- 及时回复用户的电话和邮件，解答用户的售前和售后问题
- 受理和解决用户投诉
- 管理客户账号，生成相关数据报告
- 管理和督促客服团队，帮助客服团队有效的达成目标

任职要求
- 一年服务行业相关的工作经验为佳
- 受过良好培训，拥有本科或相关学历
- 服务导向、热情、耐心、能认真帮用户解决问题
- 能熟练操作常用的CRM（customer relation management）系统
- 结果导向，有团队协作精神
- 灵活、积极主动、能独立解决问题


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Reebonz is Asia’s trusted online brand for buying and selling.  The widest variety of designer products and pre-owned merchandise.  Modeled around the concept of ‘accessible luxury’, members may.  Shop online or on mobile applications from a range of !  Coveted luxury featuring high-quality women’s and men’s merchandise.In March 2009, Reebonz.com was launched and !has since seen substantial growth in the market. The Reebonz team is now 500-staff strong with offices in Singapore, Australia, Hong Kong, Japan, South Korea,China, US, Canada and about ten other countries.
Title: Customer service officer

Location: Pasadena, Los Angeles

What you will do:
- Follow customer service policies and procedures to ensure consistent customer satisfaction
- Serve as a liaison between the customer and various internal departments in regards to delivery, order status and merchandise issues
- To do tracing, escalation and investigation in follow up to customer's queries on any orders
- Handle customer calls and emails on enquiries/ feedbacks/ real-time service during online sales as well as after-sales support  
- Handle and resolve customer complaints
- Process orders, forms, applications and requests
- Manage administration of daily reports and individual account management
- Oversee operations for the team to ensure customer touch points are maintained so targets may be achieved.
- Administrative support to the manager.

What we seek:
- 1 years experience in service industry preferred
- Well groomed, minimum GCE A Levels / Diploma or equivalent.
- Good command of English. Mandarin an advantage
- Service oriented, patient, empathetic, sincere with genuine interest to assist customers in all queries
- Familiarity with technical usage of customer relationship management system will be an added advantage
- Results driven and an excellent team player
- Highly adaptable, versatile, independent  and self-motivated