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2. How do I unlock the phone to move it off of AT&T?
Do not power up the phone, insert SIM card, or activate phone.[size=11.6637px] Go through the [size=11.6637px]unlock portal[size=11.6637px] as a non-AT&T customer[size=11.6637px] and request unlock code. When it asks "Are you an AT&T wireless customer?", you must select "No"! Do not enter your phone number![size=11.6637px] The IMEI can be located on the box. The unlock instructions email should arrive within 24 hours. See [size=11.6637px]post 716[size=11.6637px] for detailed unlocking instructions.
[size=11.6637px]When you receive the email "AT&T MOBILE DEVICE UNLOCK REQUEST RECEIVED" from order at ecom.wireless.att-mail.com, your device is unlocked.
[size=11.6637px]You can also check the status on the website:
[size=11.6637px]https://www.att.com/deviceunlock/status.html
[size=11.6637px]The status should say:
[size=11.6637px]"Device Unlock Status - Completed"
[size=11.6637px]"Current Status: Completed"
[size=11.6637px]If you already activated the phone, try any of the following:
[size=11.6637px]A. Purchase an unlock code from eBay or an online vendor you trust.
[size=11.6637px]B. Request an unlock code as a non-AT&T customer and hope for the best.
[size=11.6637px]C. Request an unlock code as an AT&T customer. These phones should not be under contract, and should qualify to be unlocked.
[size=11.6637px]D. Request an unlock code over the phone and tell them that you are traveling overseas or that "these phones were purchased contract free, and the 60-day requirement imposes a 2 month contract."
[size=11.6637px]E. Use an old AT&T SIM to unlock.
[size=11.6637px]F. Use an existing AT&T phone number on same AT&T account.
Note:[size=11.6637px] The unlock email generally means that your phone is unlocked and nothing else needs to be done to unlock it; just follow the instructions in the email to get the phone up and running on your chosen network.
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