【波士顿文案求职】Case Management Associate（全职/实习）

JingxinWen

Case Management Associate
The Cambridge Institute of International Education - Waltham, MA andOrange County, CA

JOB TITLE:                          CaseManagement Associate

JOB Type:                             Intern/Full-time

LOCATION:                         Waltham,MA

POSITION OVERVIEW

·        Work close with our counselors, schoolofficials, natural parents and other departments to seek and to provide qualitysupport to international students

·        Monitor the procedures and progress ofservice providing by counselors

·        Manage multi cases and ensure the service quality

·        Build the pattern to provide services inorder to save time and cost

·        Maintain relationship with the currentcustomers to help marketing team

ESSENTIALFUNCTIONS

• Be     responsible for all the cases and ensure to provide qualified services to     all the customers.
  
• Keep     interaction with our counselors, school officials, natural parents and     other departments to fulfill the expectations of customers
  
• Maintain     the relationship with customers to help marketing team re-sell more     products and get referral
  
• Provide     current customers’ feedback to marketing associate to help promote the     products
  
• Follow up     with the customers to understand their needs and later help to improve the     services
  
• Manage     multi customers at the same them, fulfill their expectation and solve issues
  
• Build     procedures and function to track the customers
  
• Interact     with to seek and to provide quality support to international students
  

REQUIRED KNOWLEDGESKILLS AND ABILITIES

• Strong communication and     interpersonal skills, able to communicate in simple language and highlight     key points Friendly and approachable.
  
• Bilingual in Mandarin and     English; need to be fluent in both languages
  
• Cross-cultural experience:     living and working experience in both English speaking and Chinese     speaking countries.
  
• Strong problem solving     skill, understand the customer needs, provide workable step-by-step     approach to meet expectation and resolve issues.
  
• Passionate about     international education; detail-oriented and organized
  
• Must be positive, and     customer service orientated
  
• Work independently under     pressure
  
• A fast-learner and team     player
  
• Proactive and flexible to     changes
  
• Demonstrated ability to     manage multiple projects on strategy and on time
  
• Excellent written, oral     communication and presentation skills
  
• Flexibility and willingness     to work and communicate outside normal business hours
  

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree or     higher
  
• Proven experience in     working with high school students
  
• Proven experience in     project management and marketing development
  
• Experience conducting     business and building relationships in phone and email, with excellent     phone, interpersonal, verbal and written capabilities
  

Apply: pleasesend your resume with cover letter to ssong@thecambridgeinstitute.org

The Cambridge Institute of International Education is aBoston-based educational consulting firm that increases internationalparticipation in American private high schools and strengthens the ability ofthose institutions to educate international students. Founded in 2009,Cambridge now partners with over 200 private high schools, public high schools,colleges and universities served by eight offices in the U.S., China and SouthKorea. Since fall 2010, Cambridge has generated over $110 million in tuitionalone for its partner schools and has established itself as a leader indeveloping sustainable international student programs.

The Cambridge Institute offers comprehensive consultingservices to private high schools, including market entry assistance, studentrecruitment services, strategic brand management, cultural competencyresources, academic support and professional, year-round program management.Since 2011, Cambridge has proudly offered comprehensive residential solutionsthrough its sister company, gphomestay.