Travel Support Specialist（中国知名互联网公司旧金山office）

ashleyintelli

中国知名互联网公司旧金山office招聘一名travel support管理公司商旅票务相关工作（Contractor)，希望候选人有3年+ 相关商旅票务相关经验。中英文流利，有合法工作身份。欢迎大家投简历到：ashleychen.ipg@gmail.com 或者致电：6129993316 联系人：Ashley Chen
Travel Support Specialist
Location:San Francisco

Provide business travel service to the traveler, includes items below:  

■Communicate with travelers through telephone and email, and interface with company booking vendor CWT agency on flight ticketing.

■Deliver travel service items including querying, checking and reserving for traveler in according to the requirements  

■Reservations are made according to client’s travel policy and profiles. Provide travel options to traveler.  

■Send standard confirmation with restrictive conditions to traveler  

■Collect and input travel data within the due time.  

■Check and then adjust the travel reservation once traveler requires to change or cancel, update relevant records.  

■Send corresponding confirmation of updating or cancellation to traveler if any change happens.  

■Submit the application for refund and follow up the status according to the requirements of the refund process.  

■In charge of tasks according to the business operation manual and the operation process.  

Desired Skills and Experience
Competency #1
Do what is Right Balance the needs of the traveler, client and company with integrity, trust, respect, and good will.  

Competency #2  
Work with passion Go the extra mile; communicate positively and proactively so that the traveler/travel arranger feels welcome and demonstrates an authentic commitment to help.  

Competency # 3  
Delight the customer! Identify and deliver solutions to proactively provide superior value and personalized service; be a trusted advisor able to turn difficult situations into opportunities that build credibility; explore multiple channels to solve problems; be steady under pressure and effective even in stressful situations.  
Competency # 4  
Persevere for results! Pursue everything with energy, drive, and a need to finish; seldom give up before the desired result is achieved; display an “all in” attitude to meet the needs of the customer.  

Competency # 5  
Learn and adapt!Shift gears comfortably and adjust behavior to meet changing job requirements; adopt new technology and tools with enthusiasm and rigor to constantly pursue improved performance; be motivated to learn and enjoy the challenge of unfamiliar tasks.  

Knowledge, Skills & Other Requirements:  
• Display superior verbal and written communication skills
• Capable of working and communicating effectively with professional across all levels
• Must possess a desire to grow within the company, and must approach the position as a long-term opportunity.  
• Need to be a self-starter, team player, and have the maturity and flexibility both to follow instructions, and to work independently.
• Fluency in both English and Chinese required

Educational Qualifications:
Education  
College degree or above  
Experienced specific international air transportation training