IT Help desk (Level 3)

cancertang

全球领先的ICT（信息与通信）基础设施和智能终端提供商美国硅谷办公室急聘：

职位名称：IT Help Desk (Level3) 工作地点：Santa Clara 工作性质：Contract(W2) 工作时长：6 months 工作职责： 1. 给用户和应用提供IT技术支持 2. 安装，配置，检测，排除疑难杂症，解决其他的的计算请求 3. 配置客户的电脑系统，包括windows和MAC 4. 提供电话系统终端辅助 5. 提供Vmware的客户支持 6. 数据的备份和恢复 7. 提供网络操作中心支持，包括电话系统的管理，电话系统的桥接，和协调修复故障 8. 定期维护电脑设备数量的数目 9. 通过ticketing系统维护客户数据的请求10. 熟悉理解各种网络协议，领导IT部门项目 如果感兴趣，请致电409-504-6883, 或者直接请将您的简历发送至jasontang.ipg@gmail.com 谢谢！

IT Support to user systems     including application installation and configuration, troubleshooting and     debugging peripheral implementations and other computing requests. Configure and install client     hardware such as laptops and desktops for Windows and MAC OS Provide support to conference     room technologies such as projectors, Polycom, telepresence/HD, and     network cabling and third party vendor AV system Provide phone provisioning     and support including phone deployment and basic phone system     administration Support end-point network     connectivity installation and troubleshooting Provide VMware View and     Huawei thin client solution configurations and support Provide employee onboarding     support which includes new account creation, workflow handling, setup of     client systems, and user services information Provide employee off-boarding     support which includes account termination, workflow handling, reimaging     returned client systems, hardware retrieval Data backup and restore for     client systems and servers Support Network     Operations Center (NOC) processes including change management, incident     handling, communications, recording incident details, managing IRT phone     bridge, and coordinating remediation efforts Conduct periodic computer     accessories inventory count and update; Server room asset management Support processes     for client computing Manage user requests via     ticketing system Provide user training of     general corporate supported applications and tools Provide support to server     rooms function including network, systems, rack and stack; access     controls; HVAC and power monitors and troubleshoot Assist local office with     basic facilities requests and maintain the badge system by working with     the local office admins Assist with local customer     facing and server room projects Mentor and cross-train     members of the junior Client Services team and the Service Desk Perform tasks assigned to     Client Services team by management Lead or participate IT     project(s) assigned by HQ or local IT department [size=14.666666984558105px] [size=14.666666984558105px]If interested, please call me @ 409-504-6883, or directly send me you resume at jasontang.ipg@gmail.com Thank you!