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初中生
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JOB TITLE: Client Support Specialist
REPORTS
TO: ProjectManager
POSITION
SUMMARY: The Customer Relations Managerworks with client support team in LA and
Shanghai tocoordinate assigned projects. In this role, the Client Support
Specialist will be under direction of customer support manager, responsible for
day-to-day execution for high-profile business clients. The Client Support
Specialist must demonstrate the ability to manage multiple priorities, build
solid relationships internally/externally.
RESPONSIBILITIES:
Communicate
as needed with operation, processing, marketing teams to ensure clients’
expectations are exceeded.
Monitor
and constantly follow up shipments status for clients.
Analyze
and conduct investigation for exceptional situation.
Assist
and report to customer support Manager.
Assist
the Key Account customers in their daily operations, apply practical operation,
answer their questions, collect, Identify and address their needs.
Analyze
and predict daily operational data, plan and apply the actual work accordingly.
BASIC
QUALIFICATIONS:
Master
Degree required. Specialization in business with emphasis in
Supply Chain Management, Transportation, Logistics, Sales and Marketing etc.
Candidates
need to be bilingual in Chinese and English. Excellent communication in
speaking, writing and reading.
Candidates
need to be good at Word, Excel and PowerPoint.
Customer
service experience preferred.
COMPANY:
360zebra
is an international logistics group established in California, USA. It is a
global leader specializing in providing full-service logistics solutions for
the E-commerce industry, especially for the cross-border E-commerce platforms.
公司地址为:20275 Business PKWY, city of industry,CA 91789
Email: hr.us@360zebra.com |
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