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Negotiate a Fee ReversalEven though it’s not as simple as asking, you can often negotiate other fee reversals. It’s possible to ask for a cap on a balance transfer fee. If the fee is 3% on a $10,000 balance transfer, that’s $300. You can call and ask to have the fee waived, or negotiate a $75 cap, or ask if you can pay a lower amount. It’s also possible to ask for a cap on foreign transaction and currency conversion fees. Asking for a lower fee can provide you with significant savings, even if you can’t have the fee entirely waived. Here are some things to remember as you speak with a representative: - Speak politely: Try to remain calm, and polite. Practicing ahead of time, and knowing what you plan to ask for, and what you are willing to give up, can help you keep your cool while on the phone.
- Ask for someone who can help: If the rep you are talking to can’t help you, ask that he or she give you a recommendation for who can negotiate with you.
- Know whether or not you can walk: Threatening to walk can be an effective negotiation strategy, but only put it out there if you can actually go through with it.
- Take good notes: Make sure to note everyone you talked to, and what you talked about. Include the date and time. This can help you remember what happened if you need to call back for some reason.
With a little preparation and time, you should be able to reverse a number of your credit card fees. Just realize that if you are constantly calling to ask for fee reversals, eventually you will no longer be in a position to negotiate. To help you out, here are customer service phone numbers and contact pages for many of the most common credit card issuers:
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