招聘 【H1B】| Operations Manager | Milpitas, CA

FlyhighTalent

About the Hiring Company:

The organizational culture that hiring company has nurtured over the past half-decade is one that revolves around a commitment to achievement. Only the most well-educated and experienced employees are recruited, as we are committed to helping our students achieve excellence. At the same time, we also provide opportunities for rapid employee advancement and professional.

Job Title: Operations Manager
Job ID: FH1652
Industry: Education
Location: Milpitas, CA
Job Type: Full-time, Permanent
Salary: $50K-60K/Year
H-1B Sponsored? No

Job Description
Assist the manager with operational activities of the center. Assist with planning and developing systems and procedures to improve the operating quality and efficiency of services. Supervise tutors and teachers in accordance with company policies and procedures. Meet sales quota set by the center manager.

Job Responsibilities
o Provide clients with excellent educational and consulting services.
o Keep the center presentable and workable for tutors, students, and potential clients.
o Meet work schedule.
o Meet sales quota set by the center manager.
o Promote and sell company products and services to current and potential clients.
o Follow up on new leads and referrals obtained from field activities.
o Be familiar with sales materials and current products.
o Establish and maintain current client and potential client relationships.
o Identify and resolve client concerns.
o Prepare class material for students and teachers.
o Manage day to day processing of accounts receivable and payable using QuickBooks while maintaining
o high accuracy.
o Attend regular corporate meetings.
o Coordinate between Sales Department and Consulting Department/Tutoring Department in accordance
o with company policies and procedures.
o Assist manager with any operational and sales tasks.
o Train and oversee administrative assistants.
o Manage and give daily tasks to administrative assistants.
o Communicate with manager on a daily basis.
o Other duties as assigned.

Supervisory Responsibilities
Indirectly supervise 1-3 part-time employees in the Sales Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
o Additional responsibilities include: planning, assigning, and directing work.
o Addressing complaints and resolving problems.

Job Requirement

o Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
o Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
o Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
o Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
o Computer Skills
oAccounting software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
o2
o Ability to speak fluent Mandarin

Other Qualifications

o Williness to work with a flexible schedule and wiliness to travel when needed.
o Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk.
o Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies
To perform the job competently, an individual should possess the following skills.
o Problem Solving – Identify and resolve problems in a timely manner. Utilize reasons
owhen dealing with emotional issues.
o Technical Skills - Pursue training and development opportunities. Strive to build knowledge and skills continuously.
o Customer Service – Ability to manage difficult and/or emotional customer situations. Respond promptly to customer needs and solicit customer feedbacks for improvement. Responds to requests for service and assistance.
o Interpersonal Skills – Ability to exercise problem solving rather than blaming in the event of conflicts. Maintain confidentiality and respect others. Keeps emotions under control; Remains open to others' ideas and tries new things. Keep emotions under control and remain open-minded to new ideas and things.
o Oral Communication – Ability to speak clearly and persuasively in both positive and negative situations. Respond competently to questions and participate in meetings.
o Written Communication – Ability to write clearly and informatively. Use numerical data effectively to back up claims.
o Teamwork – Ability to balance team and individual responsibilities. Contribute to building a positive team spirit and put the success of team above own interests. Encourage and reinforce team’s commitment to goals and objectives. Supports team member’s efforts to succeed.
o Planning/Organizing - Use time efficiently. Organize and schedule team members’ tasks.
o Adaptability – Ability to adapt to changes in the work environment.
o Attendance/Punctuality - Be punctual to work and meetings. Plan for work and
responsibilities to be covered when absent.
o Dependability - Follow instructions and respond to management direction. Willing to
commits to long hours of work when necessary to reach goals.
o Initiative - Seek increased responsibilities and ask for and offers help when needed.

To apply for this position, please email your resume to career@flyhighus.com with the format of [Job ID]+[Applicant Full Name].