【湾区】游戏发行商Netherfire招聘Customer Service -Mobile

Recruiting

【全职工作机会/Sunnyvale, CA】欧美游戏发行商Netherfire招聘一个职位：Customer Service - Mobile, 职位详情及要求请见帖子。 有意向的同学请发简历至hr@netherfire.com

Job Summary

The customer service agent will manage both the community as well as any incoming tickets sent by the player base. This is a position where you will be working in a team environment. You are responsible for working with the project manager and the producer in the development of the game, as well as post-launch events and updates. You’ll also be working with the graphic designer and core artist on the creation of any art assets required for post-launch community events and updates. You’ll also work with PR on post-launch PR materials, such as but not limited to social media, forum posts, blogs, written articles, and videos. Finally, you will be working with the project assistant on QA related tasks as well as be involved in any brainstorming sessions related to design, monetization, and live-ops.

Responsibilities

•Establish a presence in the community by keeping the players in the loop with the latest news and updates.
•Inquire, gather, and organize player comments and suggestions and report them back to the publishing team.
•Handle player tickets through Zendesk and solve them according to an established policy.
•Monitor the wiki, forum, and all social media outlets with the PR.
•Work with PR on post-launch PR materials, such as but not limited to social media, forum posts, blogs, written articles, and videos.
•Work with the in-house artists and graphic designers in creating art assets for community purposes.
•Team up with the marketing team to prepare and schedule marketing materials and be part of the UA and monetization process.
•Be part of the live-ops / post-launch team in designing post-launch events to drive new game updates and breathe life into the games as they continue to grow and improve.
•Attend scrums and be ready to give feedback. Your opinions matter!
•Be part of discussions about metrics/product decision-making.
•Take part in setting up product roadmaps and strategic planning.
•Understand and participate in making a game go live on iOS and Android.

Qualifications

•Clear communication in proficient English, both written and verbal a must.
•Demonstrate high level of organization.
•Ability to multitask.
•Be prepare to meet, scrum, and work during night time when the Chinese team is online.
•Be willing to crunch before deadlines.
•Be ready to QA art portion of the game as the development process progresses.

Plusses

•Bilingual in English and Chinese.
•Previous experience working with video games.
•Prior leadership.
•Passion for games.
•Familiar with internet culture.
•Basic proficiency in Zendesk.
•Basic proficiency in web analytics.
•Basic proficiency with Adobe CS tools.