工作职责: - 协助销售开单流程,售后跨部门沟通与服务
- 辅助销售在Salesforce上所有流程的详细跟进,确保客户售后体验
- 管理销售合同、协议和商业后勤,确保对外基本销售文件的标准化
- 负责订单以及各类报表的制作和管理,根据销售订单处理流程,核对
- 建立客户管理档案,持续跟进客户,协助account manager做好客户关系的维护
- 合理利用和维护公司客户资源,了解客户需求
- 完成每日工作报表,梳理并总结客户需求,制定销售策略与规划
岗位要求: 1.工作态度积极,有责任感,细心,耐心,具备良好的职业道德和素养 2.对公司的产品及服务有深刻的理解 3.有较强的沟通能力,团队合作能力,抗压能力 4.有较强的跨部门沟通能力 5.灵活的应变能力,处理多任务的灵活性 6.中英文沟通流利 要求有合法身份 Job DescriptionResponsibilities: - Assist in the sales billing process, post-sales communication and services
- Assist salesperson to follow-up on all processes in Salesforce to ensure customers’ post-sales experience satisfaction
- Manage sales contracts, agreements and commercial logistics to ensure consistent and appropriate use of such documents within company’s guidelines
- Responsible for the production and management of orders and various reports, manage order processing accordingly to invoices, verify sales orders
- Build and document customer profiles, continuous follow-up actions with customers, assist Account Manager in maintaining a good relationship with customers
- Appropriate use and maintenance of company’s resources to understand customer needs
- Complete daily work reports, sort out and summarize customer needs, and develop sales strategies and plans as needed
Requirements and Skills: - Positive work attitude, strong sense of responsibility, detail-oriented, patient, professional work ethics
- Have a deep understanding of the company's products and services
- Strong communication skills, teamwork ability, and ability to work under pressure
- Strong cross-departmental communication skills
- Quick to adapt, ability to multitask
- Fluent in Chinese and English
Must be legally authorized to work in the United States
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