1. 引入
I am writing ..
--in connection with my order FS690 which arrived this morning.
--to complain about the quality of a product I bought from your website.
--to complain about the poor service we received from your company.
--to draw your attention to the negative attitude of some people in your customer services section.
2. 提出不满
--Our order dated 16 September clearly stated that we wanted 1,000 items, however you ...
--The goods were faulty / damaged / in poor condition.
--There seems to be an error in the invoice /a misunderstanding.
--The equipment I ordered has still not been delivered, despite my phone call you last week to say that it is needed urgently.
--The product I received was well below the standard expected.
--To make matters worse, when I called your company staff ...
3. 要求
--Please replace the faulty goods as soon as possible.
--We must insist on an immediate replacement / full refund.
--Unless I receive the goods by the end of this week, I will have no choice but to cancel my order.
4. 结尾
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience.
三、工作申请
1. 称呼和问候
Dear Sir/Madam
2. 陈述理由
With reference to your advertisement on the ... website, I am interested in applying for the position of...
3. 自我介绍
I am currently studying for a degree in ... at ... University.
For the last two months I have been working as a ... at ... .
4. 关于职位
I am interested in this job because ...
I feel that I would be well-suited for this job/have a lot of experience in ...
5. 添加简历
--I have attached my CV as a Word document.
--From the attached resume you will notice that I...(have experience in..., worked on a project in..., did a major in...)
6. 结束语
--I would be grateful if you would consider my application.
--You will see from my CV that two people can be contacted as references, one is ... and the other is from ... .
--I am available for interview in .../ by phone any weekday afternoon, and you can email me or telephone me on the number below.
7. 结尾问候
--I look forward to hearing from you soon.
--Yours faithfully (通常用于无具体人名抬头Dear Sir/Madam的信件结尾)
--Yours sincerely(通常用于有具体人名抬头Dear Mr James/Dear Ms Jasmin 的信件结尾)
四、安排面试/会议时间