Customer Support Assistant Manager Position

Kydia

Customer Support Assistant Manager Position

BeyondMenu.com is a leading web and app-based online food ordering service company that partners with more than 20,000 local restaurants in over 1,500 cities across the nation. We are among top 3 online ordering platforms in the U.S. and we are continuously expanding our business across the nation.

The Customer Service Assistant Manager maintains customer satisfaction by recruiting and managing remote online staff members, improving processes and resolving customer service issues.

Main Responsibilities

• Assist Customer Service Managers to  Monitor and oversee the daily operation of customer support team to ensure high quality performance
• Assign team members to specific tasks/projects and assist with work schedule assignments
• Identify and implement strategies to coach, develop and motivate the remote team
• Provide customer support team performance feedback to managers and coaching existing team members
• Resolve escalating issues for customer support team members by providing appropriate coaching, counseling, direction and resolution
  
  

Job Requirements

• Must be fluent in Chinese
• Must be a thinker that can identify customer support structure flaws and quality issues and can put the plan into action, check result, retrofit and perfect the plan
• Must be a fast learner and can clearly express his/her ideas and plans in writing so other colleagues can easily understand the objections
• Must have strong communications skills
• Must have great attention to detail
• Must be personable and comfortable interacting with customers daily
• Previous customer service and sales experience is a plus
  
  

Please send resume to career@beyondmenu.com
如果工作表现获得公司认可 可以申请H1B